Just like messages, Mio receives files (ie- PDFs and Docs) as API events which it can translate and deliver across platforms.

Cross-platform file-sharing with Mio works as follows:

  • The sender uploads a file into a space or channel, as usual, from their primary platform
  • Mio's service user works behind the scenes to route the file to all instances of the channel or space across platforms.
  • If the sender has not synced their primary chat platform yet, the file will appear to be shared by your company's instance of the Mio app/service user (ie - Acme Chat), and the name of the sender will be included in text only for context. 

File types & 3rd-party hosting
All file types are supported for direct file uploads.

If your company uses tools like Box, Dropbox, Google Drive, etc, it is recommended to share a URL to the file, rather than use the service's integration, app, tab, or bot.

As with all content sent via Mio, your files and documents remain fully secure and private at all times.

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