To make the most of your Mio experience, all employees need to complete a one-time authorization process.

The authorization process syncs employee DMs across multiple platforms. When a person isn't synced, they can't unlock the full benefits of Mio.

So, how do you encourage employees to sync?

To encourage employees to do this, admins can send a "prompt" via the Mio Control Hub, in the People Sync tab:

Alternatively, you can try auto-prompt.

When the auto-prompt feature is enabled in People Sync, admins do not need to individually prompt employees.

Instead, your Mio app will send a prompt message whenever someone tries to send a direct message to a colleague using a different chat platform.

The message looks like this:

To turn on auto-prompt, go into the People Sync page and toggle the switch on.

Switching on auto-prompt simplifies the Mio roll-out process significantly.

As soon as your employees are synced, they'll be able to send DMs across channels, and access a more native experience when communicating via different platforms.

Got more questions about taking full advantage of auto-prompt? Reach out and a member of our team will be happy to help.

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