To make the most of your Mio experience, all employees need to complete a one-time authorization process and sync their DMs across multiple platforms.
To encourage employees to do this, admins can send a "prompt" via the Mio Control Hub, in the People Sync tab:
An easier option to ensure that everyone gets the prompt they need (including new employees), is to switch on Auto Prompt.
When the auto-prompt feature is enabled in People Sync, admins do not need to individually prompt users.
Instead, your Mio app or service user account will send the prompt message to the user when they send a direct message to a synced colleague who is using a different chat platform.
To turn on Auto Prompt, go into the People Sync page and toggle the Auto Prompt switch on.
Make sure that Auto Prompt is switched on before you start the full roll out process for Mio.
This will allow employees to send DMs across channels, and access a more native experience when communicating via different platforms.