To get the most out of Mio, it's important for your employees to complete a one-time auth sync. 

Of course, encouraging adoption of a new tool in any business environment isn't always easy. 

That's why Mio makes it simple to get opt-in from team members, with "Prompts". 

Here are four ways you can increase the number of people who sync on your team:

  1. Prompt: 

Initiated within the Control Hub, Prompt is great for when you want to enable synced DMs for a person or small group. 

To send a prompt, go to the "People Synced" section on your Control Hub:

Next to the name of the account you want to prompt, click on the "…" button. 

Here, you'll see the option to "Prompt to sync":

Prompt is ideal when you're in the pilot phase of rolling out Mio. 

You'll need your user to be provisioned on both platforms to send the prompt. 

2. Auto Prompt

Need to prompt a hundreds or thousands of users?

That's why we created Auto Prompt.

When non-synced users DM synced users, they'll receive an auto-prompt message that asks them to sync their primary and secondary chat accounts. 

To turn on Auto-Prompt, go into your People Sync page and toggle "Auto Prompt" on:

Auto-Prompt is great for after the initial test or pilot phase, when you're ready to start increasing adoption at a more rapid pace. 

Make sure auto-prompt is on before you start your full roll out. 

3. Prompt via a "Single Link"

After your Mio account is configured, Mio will give you 2 URLs - one for each of the platforms you want to sync. 

Any employee can click on this link to auth in and sync their accounts. 

Your link will be generated for you by the Mio team and sent to your email address. 

Single link is perfect when you need people to sync through email announcements, general channels, and direct messages. 

4. Bulk Prompt

Finally, if you want to reduce the work involved with syncing your teams as much as possible - you can use Bulk Prompt? To do so, follow these steps:

  • Send a .csv or .xls file of all the users you want to individually prompt to sync to support@mio or to your Customer Success Manager
  • Separate contacts by platform and note who should get access to both
  • Include a message you want to send to your team

This is the best option for you if you have a lot of people you want to prompt to sync at once. 

Keep in mind that Slack secondaries will be automatically synced with Team primaries, so you won't need to prompt your users at all if you're combining Slack and Microsoft Teams. Auto prompt will get your whole team running smoothly automatically. 

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