Before you start
If you are in a universal channel with external contacts, you can also send them a private direct message. You must be in a universal channel with your contact first before sending them an invite to direct message.
If you haven't set up or joined a universal channel yet, check out this article first.
Note: Mio currently does not support multi-party group chats. Please use a private universal channel in the meantime as we work on this feature in the near term.
Send a direct message to an external contact from Slack
In a direct chat with the Mio app, type "/mio menu". Select New Direct Message.
Alternatively, you can type "/mio members" to pull up the member list in any existing universal channel.
Find the name of the external contact you want to chat with in the drop-down list.
Select Add to Slack to add your contact to your Slack workspace.
Your contact will receive a message from the Mio bot in their chat app.
They must accept your invite before messages can be sent. You'll be notified when they accept your invitation and join.
You should now be able to seamlessly direct message an external contact. If you have any questions, please reach out to us at email@example.com and a member of our team will get back to you as soon as possible.