If you are in a universal channel with external contacts, you can also send them a private direct message. If you haven't set up or joined a universal channel yet, check out this article first.

Note: Mio currently does not support multi-party group chats. Please use a private universal channel in the meantime as we work on this feature in the near term.


Send a direct message to an external contact from Slack

Step 1

In a direct chat with the Mio app, type "/mio menu". Select New Direct Message.

  • Alternatively, you can type "/mio members" to pull up the member list in any existing universal channel.

Find the name of the external contact you want to chat with in the drop-down list.

Step 2

Once you select Add to Slack, your Slack workspace will install your contact's secondary app.

  • A secondary app is a bot that Mio has provisioned for an external user. Secondary apps relay messages between Slack and other chat tools. This enables you to stay in Slack while your external contacts remain in their communication tool of choice.
  • Any external contact you direct message will show up under your "Apps" section.

Step 3

Your contact will receive a message from the Mio bot in their chat app (Microsoft Teams or Webex Teams). They must accept your invite and add your secondary app to their MS Teams or Webex Teams before messages can be sent.

That's it!

You should now be able to seamlessly direct message an external contact. If you have any questions, please reach out to us at support@m.io and a member of our team will get back to you as soon as possible.

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