Managing your universal channel

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• Slack

• Webex

• Microsoft Teams

Slack

In a direct message with the Mio app:

"/mio help"

• Opens the help menu which shows slash commands and Help Center articles

/mio menu

Send /mio menu as a direct message with the Mio app to quickly pull up:

• Create New Channel

• My Channels

• Help

• Account - click this to login to manager your universal channels and billing.

In a specific universal channel:

"/mio invite"

• View the invite link for that specific universal channel.

"/mio members" 

• View a list of all the members in that universal channel.

Webex

In a direct message with the Mio bot, you can send:

"menu"

• Opens the menu options to create a universal channel, start a direct message, view current conversations, log in to your account, and open your demo channel

"help"

• Opens the help menu which links to the FAQ and demo channel with live support

"members"

• View a list of all the members in that universal channel.

Microsoft Teams

In a direct chat with the Mio app, you can send: 

"menu"

• Create Channel: Create a universal channel to chat with external contacts

• New Direct Chat: Send an invite to an external contact to direct message

• My Conversations: View the member list and invite link of your universal channels

• Help: Opens the help menu which links to the FAQ and account info

• Account: Shows your current plan and active channels

"help"

• Opens the help menu which links to the FAQ and account info

Using the Mio app extension:

At the bottom of any channel, find the "· · ·" and select Mio. 

The app extension gives you two options:

1. Convert your regular Microsoft Teams channel to a universal channel.

2. Add the link of another universal channel you were invited to. Entering the link will sync your current Microsoft Teams channel with a per-existing universal channel.

Once your channel is converted to universal channel, you'll be shown a Channel Menu with

• Your channel's invite link

• Your channel's member list

Deactivating your universal channel

You can deactivate any universal channel you created by logging in to your account on the web.