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Managing your universal channel

Managing your universal channel

Using the Universal Channels app in Slack, Microsoft Teams, or Webex Teams
Jennifer Jin avatar
Written by Jennifer Jin
Updated over a week ago

Slack

In a direct message with the Mio Universal Channels app:

"/mio help"

  • Opens the help menu which links to the FAQ

/mio menu

Send /mio menu as a direct message with the Mio Universal Channels bot to quickly pull up:

  • Create New Channel
  • My Channels
  • Help
  • Account - click this to login to manager your universal channels and billing.

In a specific universal channel:

"/mio invite"

  • View the invite link for that specific universal channel.

"/mio members" 

  • View a list of all the members in that universal channel.

/mio menu

Send /mio menu as a direct message with the Mio Universal Channels bot to quickly pull up:

  • Create New Channel
  • My Channels
  • Help
  • Account info
  • Live support demo channel with the Mio team

Webex Teams

In a direct message with the Mio Universal Channels app, you can send:

"help"

  • Opens the help menu which links to the FAQ and demo channel with live support

"members"

  • View a list of all the members in that universal channel.

Microsoft Teams

In a direct chat with the Mio Bot, you can send: 

"menu"

  • Create Channel: Create a universal channel to chat with external contacts
  • Join Demo: Test your universal channel in a demo and get live support
  • My Channels: View the member list and invite link to your universal channels
  • Help: Opens the help menu which links to the FAQ and account info
  • Account: Shows your current plan and active channels

"help"

  • Opens the help menu which links to the FAQ and account info

Using the Mio Universal Channels app extension:

At the bottom of any channel, find the "· · ·" and select Mio Universal Channels. 

The app extension gives you two options:

  • Convert your regular Microsoft Teams channel to a universal channel.
  • Add the link of another universal channel you were invited to. Entering the link will sync your current Microsoft Teams channel with a per-existing universal channel.

Once your channel is converted to universal channel, you'll be shown a Channel Menu with

  1. Your channel's invite link
  2. Your channel's member list

Deactivating your universal channel

You can deactivate any universal channel you created by logging in to your account on the web.

What's next?

If you have any questions about managing your channel, contact us.

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