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Managing your universal channel

Managing your universal channel

Using the Mio app in Slack, Microsoft Teams, or Webex
Jennifer Jin avatar
Written by Jennifer Jin
Updated over a week ago

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Slack

In a direct message with the Mio app:

"/mio help"

  • Opens the help menu which shows slash commands and Help Center articles

/mio menu

Send /mio menu as a direct message with the Mio app to quickly pull up:

  • Create New Channel
  • My Channels
  • Help
  • Account - click this to login to manager your universal channels and billing.

In a specific universal channel:

"/mio invite"

  • View the invite link for that specific universal channel.

"/mio members" 

  • View a list of all the members in that universal channel.

Webex

In a direct message with the Mio bot, you can send:

  • Opens the menu options to create a universal channel, start a direct message, view current conversations, log in to your account, and open your demo channel

"help"

  • Opens the help menu which links to the FAQ and demo channel with live support

"members"

  • View a list of all the members in that universal channel.

Microsoft Teams

In a direct chat with the Mio app, you can send: 

  • Create Channel: Create a universal channel to chat with external contacts
  • New Direct Chat: Send an invite to an external contact to direct message
  • My Conversations: View the member list and invite link of your universal channels
  • Help: Opens the help menu which links to the FAQ and account info
  • Account: Shows your current plan and active channels

"help"

  • Opens the help menu which links to the FAQ and account info

Using the Mio app extension:

At the bottom of any channel, find the "· · ·" and select Mio. 

The app extension gives you two options:

  1. Convert your regular Microsoft Teams channel to a universal channel.
  2. Add the link of another universal channel you were invited to. Entering the link will sync your current Microsoft Teams channel with a per-existing universal channel.

Once your channel is converted to universal channel, you'll be shown a Channel Menu with

  • Your channel's invite link
  • Your channel's member list

Deactivating your universal channel

You can deactivate any universal channel you created by logging in to your account on the web.

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