Are you seeing an error within a channel you are trying to convert into a universal channel? This means the Mio app isn't added to your specific team.

You can easily fix the issue by adding the Mio app to the right Team.

Note: If you use the free version of Microsoft Teams, you cannot use Mio at this time.


Option 1: Manage team settings

Step 1

Find the team where your channel lives.

Select "· · ·" next to the Team name and see if you have ability to Manage team.

  • If you don't see Manage Team, proceed to Option 2.

  • If you do see Manage Team, follow steps 2 and on below.

Step 2

From Manage Team, go to the Apps tab and select More apps.

Search for the Mio app but 🛑 DON'T click Add.

Step 3

Hover over the arrow on the "Add" button, select the drop-down option Add to a team.

Step 4

On the "Select a channel" screen, search or find the channel of a Team you want to install Mio in and select Set up a bot.

  • You can always add Mio to more Teams later.


Option 2: Create a new team

If you do not see an option to Manage Team under the Team you were hoping to install Mio in, you can try a workaround by creating a new Team that you own and a new channel within it. Keep in mind, you will need to invite any other colleagues who need to be in the channel into this new team.

Once you create the new Team and channel within it, follow the regular instructions for adding the app.


Need more help? 

Send us a message if you'd like more help with Mio on Microsoft Teams. A member of our team will be in touch as soon as possible.

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