If you have an existing channel in Microsoft Teams, you can convert it into a universal channel and start inviting external contacts to chat with you.

Before you start

  • The Mio app will not work on private channels, only public ones.

  • The Mio app must be installed within the specific Team where your existing channel lives. Select the · · · next to your Team name and click Manage team. Then navigate to the Apps tab.

  • IMPORTANT: We recommend NOT converting your team's General channel as this channel is not fully compatible with Mio universal channels. Please create a brand new channel instead.

Using the Mio app extension

Step 1

At the bottom of your existing channel, find the · · · and select Mio.

Step 2

Select Convert and invite.

Congratulations! Your existing channel is now a universal channel.

The link for the universal channel should start with "app.m.io/uc/" as shown below. Copy and paste this link to invite others to your universal channel.

If you're having trouble seeing the window, check if the Mio app was correctly installed to your team first.

What's next?

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