If you already have an existing channel in Microsoft Teams, you can actually convert it into a universal channel and start inviting external contacts to chat with you.

Note: The Universal Channels app will not work on private channels, only public ones.

Step 1

At the bottom of your existing channel, find the "· · ·" and select Mio Universal Channels

Step 2

Click on Convert and invite.

Congratulations! Your existing channel is now a universal channel.

If you're having trouble seeing the window, you may want to check if the Microsoft Teams app was correctly installed to your team first.

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