Before you get started

Mio only works for users on a paid Microsoft Teams plan. Make sure you're on a paid Teams plan before continuing.

Video walk through

Step by step instructions

Step 1

  • Head over to and click the "Get Started" button on the home page. Follow the steps to create your Mio account.

Step 2

After you create your Mio account and scheduled a demo (optional), select the button to navigate to the Microsoft Teams app store.

  • You can also open your Microsoft Teams app and find the app store in the bottom left corner and search for the Mio app.

Step 3

IMPORTANT: Select the down arrow 🔽 on the "Add" button and choose Add to a team.

NOTE: The app will not work as intended if it's not added to a specific team.

Step 4

On the following screen, search for the Team you want to install Mio in and select Set up a bot.

You can always add Mio to more Teams later.

Step 6

Check for a direct message from the Mio app and click Authenticate to log in to your account.

Step 7

Congratulations, you installed Mio successfully! Look for this message from the app to get started with your first universal channel.

Type ‘help’ in a direct message with the Mio app for further assistance.

What's next?

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