If you already have an existing channel in Microsoft Teams and want to convert it to a universal channel, read this article instead.

Part 1: For those who installed the app with admin consent:

  • If you installed the app as a non-admin, skip to Part 2.

Step 1

Open the chat with the Mio Universal Channels bot. Send "create".

Step 2

Type your desired channel name and select the Team you want the channel to reside in. Click Create channel.

Congrats! Your universal channel was successfully created. You should see this:

Step 3

Share the "app.m.io/uc/------" link to your external contacts so they can join your universal channel from Slack or Webex Teams.

Part 2: For those who installed the app as a non-admin

Step 1

Create a regular Microsoft Teams channel under the team that Mio Universal Channels is installed on.

  • If you need helping installing the app correctly, schedule a 15-minute call with our team and we'll walk you through the setup process.

Step 2

Fill out the desired fields.

For the Channel name, name that channel the name you want the Slack people to see—it can be the same as the Team name. 

Make sure Privacy is Standard (The Universal Channels app will not work on private channels, only public ones). Once done, click "Add" 

Step 3

At the bottom your channel, find the "· · ·" and select Mio Universal Channels

Step 4

Choose the first option, Convert and invite.

Congratulations! Your Microsoft Teams channel is now a universal channel.

If you're having trouble seeing the window, you may want to check if the Microsoft Teams app was correctly installed to your team first.

Will external contacts in different channels (but in my same Microsoft Teams team) see each other's messages? 

Nope. If you have separate channels for different customers, but you created them all under one Microsoft Teams team, they will not be able to read each other's message whatsoever.

External contacts will only have access to the channel that you invite them to, not the team.

What's next?

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