Note: When you cancel paid plan, it automatically keeps you on the free plan. To completely remove your account, contact support@m.io.

Step 1 - Log in to your account

Log in to your account here using the account you originally installed Mio Universal Channels on.

  • To log in from Slack - Send "/mio menu" in a direct message with the bot Mio Universal Channels. Then, click Account.
  • To log in from Cisco Webex Teams - In a direct message with the Mio Universal Channel Bot, type and send "menu" and select Account.
  • To log in from Microsoft Teams - In a direct message with the Mio Universal Channel Bot, type and send "help". Select Log in to your account →.

Step 2

Click on Billing and then Manage Subscription.


Step 3

Click Cancel subscription. Choose the plan you want to downgrade to.

You have successfully cancelled your subscription.

What's next?

  • Create more universal channels.
  • Learn how to upgrade your channel.
  • Invite external contacts to your universal channel.
  • Ask us a question.
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