Note: When you cancel paid plan, it automatically keeps you on the free plan. To completely remove your account, contact support@m.io.
Step 1 - Log in to your account
Log in to your account here using the account you originally installed Mio Universal Channels on.
- To log in from Slack - Send "/mio menu" in a direct message with the bot Mio Universal Channels. Then, click Account.
- To log in from Cisco Webex Teams - In a direct message with the Mio Universal Channel Bot, type and send "menu" and select Account.
- To log in from Microsoft Teams - In a direct message with the Mio Universal Channel Bot, type and send "help". Select Log in to your account →.
Step 2
Click on Billing and then Manage Subscription.
Step 3
Click Cancel subscription. Choose the plan you want to downgrade to.
You have successfully cancelled your subscription.
What's next?
- Create more universal channels.
- Learn how to upgrade your channel.
- Invite external contacts to your universal channel.
- Ask us a question.