Option 1: Reinstall the app
Head over to https://m.io and reinstall the Mio app using your Webex account.
Option 2: Send us a message
If you tried the above troubleshooting tips and still need help, send us a message at support@m.io with the following:
What platform you installed the app on
Email address of the account
Timestamp of original message
Screenshot(s) if necessary