Option 1: Reinstall the app

Head over to https://m.io and reinstall the Mio app using your Webex account.

Option 2: Send us a message

If you tried the above troubleshooting tips and still need help, send us a message using our chat bot in the bottom right corner with the following information:

  • What platform you installed the app on

  • Email address of the account

  • Timestamp of original message

  • Screenshot(s) if necessary

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