Step 1

If you're an admin for your organization's Webex, go to

Step 2

Scroll down to the section that says External Communication.

  • Under Block external messaging, make sure the switch is turned off.

If your organization requires external communication to be blocked, add Mio to your whitelist.

  • Under Whitelist domains for external messaging, make sure you add the domain name.

If you're having issues working with the Mio app after following these steps, please start a conversation with our chat bot in the bottom right corner for more assistance.

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