Before you start

If you are in a universal channel with external contacts, you can also send them a private direct message. You must be in a universal channel with your contact first before sending them an invite to direct message.

Note: Mio currently does not support multi-party group chats. Please use a private universal channel in the meantime as we work on this feature in the near term.


Send a direct message to an external contact from Microsoft Teams

Step 1

In a direct chat with the Mio bot, type "menu". Select New Direct Chat.

  • Alternatively, find the Mio app extension at the bottom of any existing universal channel to pull up the Channel Menu. Find the external contact you want to chat with and send them an invite from the pop up.

Step 2

Find the channel that your external contact is a member of from the drop-down list.

  • If you don't see your external contact, check that you're both in a universal channel first.

Select Invite & Add to Teams to add your contact to your Microsoft Teams tenant.

Step 3

Your contact will receive a message from the Mio bot in their chat app.

They must accept your invite before messages can be sent. You'll be notified when they accept your invitation and join.

That's it!

You should now be able to seamlessly direct message an external contact. If you have any questions, please reach out to us at support@m.io and a member of our team will get back to you as soon as possible.

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