If you are in a universal channel with external contacts, you can also send them a private direct message. If you haven't set up or joined a universal channel yet, check out this article first.

Note: Mio currently does not support multi-party group chats. Please use a private universal channel in the meantime as we work on this feature in the near term.

Send a direct message to an external contact from Webex

Step 1

In a direct chat with the Mio bot, type "menu". Select New Direct Message.

Step 2

Find the channel that your external contact is a member of from the drop-down list.

  • Note: your contact must already be in a universal channel with you in order for you to direct message each other.

Once you select Add to Webex, your Webex organization will install your contact's secondary app.

  • A secondary app is a bot that Mio has provisioned for an external user. Secondary apps relay messages between Webex and other chat tools. This enables you to stay in Webex while your external contacts remain in their communication tool of choice.
  • Any external contact you direct message will show "bot" in their avatar.

Step 3

Your contact will receive a message from the Mio bot in their chat app (Slack or Microsoft Teams). They must accept your invite and add your secondary app to their Slack or Microsoft Teams before messages can be sent.

That's it!

You should now be able to seamlessly direct message an external contact. If you have any questions, please reach out to us at support@m.io and a member of our team will get back to you as soon as possible.

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