The following settings are accessible by Webex admins only.
Go to your Webex admin settings here: https://admin.webex.com/settings.
Scroll down to the section that says External Communication.
Under Block external messaging, turn the switch to off.
If your organization requires that setting to be on, under Whitelist domains for external messaging, add the m.io domain name.
Installing the Mio app
Go to https://app.m.io.
Select Sign up with Webex to install the Mio app on your Webex tenant.
Log in with your Webex account.
Once you see the “Success!” page, open your Webex app to find the welcome message from the Mio app.
You can now create a universal channel to start chatting with external companies.
Bot Token Scopes
These scopes govern what our Mio app can access.
OAuth Scope | Description | Use Case |
spark:messages_read | Read the content of rooms that you’re in | To deliver messages and other content to other chat platforms like Microsoft Team and Slack |
spark:people_read | Read your company directory | To track Webex membership to keep the membership of the larger Universal Channel up to date |
spark:teams_read | List the teams you are a member of | Allows us to know what teams are available to create channels in |
spark:rooms_read | List the titles of spaces that you are in | Allows us know what channels are available, so we can offer to convert them to a universal channel |
spark:memberships_write | Invite people to rooms on your behalf | Allows us to add the bot to channels that you want to be a universal channel |
spark-admin:organizations_read | Access to read your user's organizations | Allows us to read company information so we know its name, and can identify people from the same company |
Mio can only view messages in spaces/direct messages in which the app is a member. If the Mio app is not in the conversation, it won't be able to view any of its contents. We never request more permissions than necessary to make universal channels function as intended.