If you got an error message while trying to install the Mio app on Microsoft Teams, ask your admin to check the follow settings:

Before installing Mio on Microsoft Teams, please check the following settings to ensure your end users can use the app for cross-platform communication.

Free tier of Microsoft Teams

The Mio app is not compatible with the free tier of Microsoft Teams. Please upgrade your tenant before continuing.

Microsoft Teams admin center

The following settings are accessible by Microsoft Teams admins only.

Manage apps

  1. Go to the Manage apps section of your admin center here: https://admin.teams.microsoft.com/policies/manage-apps.

  2. Click the Org-wide app settings button in the top right corner.

  3. Turn ON both Allow third-party apps and Allow interaction with custom apps. Click Save.

  4. In the search box on the right, search for “Mio”.

  5. Make sure the Status is marked as Allowed.

Permissions policies

  1. Go to the app Permissions policies section of your admin center here: https://admin.teams.microsoft.com/policies/app-permission.

  2. Select the permission policy your organization is currently using.

  3. In the Third-party apps section, choose one of these three options:

  • If your company chooses to Allow specific apps and block all others, add the Mio app to the allow list.

  • NOTE: If you made changes to this policy, it could take 12-48 hours to take effect.

Setup policies

This policy is only necessary if your organization requires external direct messaging.

  1. Go to the app Setup policies section of your admin center: https://admin.teams.microsoft.com/policies/app-setup.

  2. Select the current policy that your organization uses.

  3. Under Upload custom apps the toggle should be ON.

  • NOTE: If you made changes to this policy, it could take 12-48 hours to take effect.

Installing the Mio app

  • Create a new Microsoft Teams team called “Mio”

  • In your Microsoft Teams app, go to Apps in the bottom left corner.

  • Search for “Mio”. Do not click “Add”. Instead, click the drop-down arrow next to “Add” and select Add to Team.

  • Search the “Mio” team that you created in step one and click Set up a bot.

  • You will receive a direct message from the Mio app. Click Authenticate and log in to your Microsoft Teams account.

  • The non-admin scopes required by the Mio app are listed on page 3.

You can now create a universal channel to start chatting with external companies.

If you'd like more assistance with Mio for Microsoft Teams, schedule a call with a member of our team.

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