What is Mio?

Mio makes it possible for users to send messages across Microsoft Teams, Slack, Webex, and Zoom so that everyone can chat with each other from their preferred platform. Say goodbye to managing multiple accounts or switching windows.

What does Mio not do?

Mio does not make phone or video calls interoperable, only chat messages. A full list of features is provided later in this guide.


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Supported Features

As a Webex user, you can now stay in Webex while chatting with colleagues who use Microsoft Teams, Slack, or Zoom. That means you only need one platform to chat with users on all four.

Listed below are the chat features that are supported when sending messages from Webex to Microsoft Teams.

Webex features supported in Microsoft Teams

Messaging

Channels

Direct messages

Notes

Send messages

Supported

Supported

Edit messages

Supported*

Supported*

*Developing a fix for a bug

Delete messages

Supported*

Supported*

*Developing a fix for a bug

Thread messages

Supported*

Supported*

*Developing a fix for a bug

Collaboration

Channels

Direct messages

Notes

@-mentions

Partially supported*

Partially supported*

*Developing a fix for a bug

File sharing

Supported

Supported

Visual & creative

Channels

Direct messages

Notes

Reactions

Not available

Not available

Due to API limitation, reactions are not available

Emojis

Supported

Supported

Rich text formatting

Supported

Supported

GIFs

Partially supported

Partially supported

GIFs will send as a file that Microsoft Teams users can download

Identity

Channels

Direct messages

Notes

Presence

Not available

Not available

API limitation

Presence status

Not available

Not available

API limitation

Channel membership

Supported

N/A

User avatars

Supported

Supported

Native impersonation

Supported

Supported

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Spaces

Synced spaces

A synced space is accessible by users on Microsoft Teams, Slack, Webex, and Zoom.

  • Your admin has already synced a few spaces and should have sent you a separate list.

  • Any message you send in a synced space will be viewable by colleagues who use Microsoft Teams or Slack.

New or existing unsynced spaces

An unsynced space is a regular space that only lives on one platform and has not been made interoperable with other chat platforms.

To make a space accessible to Slack, Microsoft Teams, and Zoom users, first create a normal space in Webex (your organization may limit channel creation based on its policies).

Important: Add the Webex service account and Mio bot as members of your space.

Contact your admin with:

  • Space name

  • Team that it is in

    • The people you want to add to your new space should already be members of that space

Note: We currently do not support syncing private channels.

View Space membership

To check which colleagues are in your synced spaces, search for the Mio bot in the top search bar in Webex.

Once that chat window is open, type and send the command "menu".

This will bring up several options. Click My Conversations to open a list of your current synced spaces.

Choose the space that you want to see the members of and click 'View'.

The Channel Details message will show you the members of the space you chose. You do not need to take any additional action.

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Direct Messages (DMs)

Starting a new DM

Search for the colleague you want to chat with in the search bar and click the user that has the word Bot next to it (this is a bot representing your colleague on Webex).

Syncing your Webex account with Microsoft Teams

If your company already provides M365 licenses for each user, you will be prompted to "sync your Webex account" the first time you DM a Microsoft Teams user. Once you log in and accept the scopes, Mio will connect your Webex account to your existing Microsoft Teams account.

This prompt only occurs once and on the first time you send a cross-platform DM.

Your Microsoft Teams account will now be sending messages to your colleague (who is on Teams) on behalf of your Webex account. Think of it as remotely controlling your Teams account with your Webex account.

If your colleague is on Slack, you can DM them with no extra steps.

Sending and receiving cross-platform messages

When you send a message to a colleague who uses Microsoft Teams, Slack, or Zoom, they will receive your message in their own platform.

You will receive messages sent from colleagues who use Microsoft Teams, Slack, or Zoom in your Webex organization.

Mio allows you to send direct messages to your colleagues who don't use Webex without the need for anyone to switch platforms.

NOTE: Some features that work in synced channels may not be supported in DMs.

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What should I expect to see as a Webex user?

As a Webex user, you will have close to a native experience.

It is important to note that your colleagues' channel messages will display within adaptive cards. Channel messages from Slack, Microsoft Teams, or Zoom will look like this:

Direct messages from Slack, Microsoft Teams, or Zoom will show Bot and their respective platform icon in the corners of their avatar.

Why do I have to connect my Webex account to a Microsoft Teams account to DM?

Great question. Our goal is to simplify your day-to-day communication by allowing you to use one preferred app (Webex) even though you also have a Teams account.

To do this, your Admin connects your Teams account with your Webex account on the in the Mio Hub. When Mio detects that you're sending a message to a Teams user for the first time, we ask you to log in to authorize a scope that allows messages to be sent and received.

So you might see a bot in Webex, but your colleagues will see a normal Microsoft Teams user:

Can I @-mention my colleagues who use Slack, Microsoft Teams, or Zoom?

Yes! To @mention and notify someone in a channel or direct message, type the @ sign and their full name as displayed.

The recipient will receive a notification on their platform.

@-mentioning is not yet available on Zoom.

Watch this video or read our help article for more information.

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Support resources

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