What is Mio?

Mio makes it possible for users to send messages across Zoom, Microsoft Teams, Slack, and Webex so that everyone can chat with each other from their preferred platform. Say goodbye to managing multiple accounts or switching windows.

What does Mio not do?

Mio does not make phone or video calls interoperable, only chat messages. A full list of features is provided later in this guide.


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Supported features

As a Zoom user, you can use Zoom Chat to message colleagues who use Microsoft Teams or Slack. That means you only need Zoom to chat with users on any other platform.

Listed below are the chat features that are supported when sending messages from Zoom to Microsoft Teams or Slack.

Zoom Chat features supported in Microsoft Teams

Messaging

Channels

Direct messages

Notes

Send messages

Supported

Supported

Edit messages

Supported

Supported

Delete messages

Supported

Supported

Thread messages

Partially supported*

Not available**

*Threaded message on a Zoom message supported. Unable to thread a message from a Teams user in Zoom

**Teams does not support DM threading

Collaboration

Channels

Direct messages

Notes

@-mentions

Not available

Not available

File sharing

Supported

Not available

Visual & creative

Channels

Direct messages

Notes

Reactions

Unsupported*

Not available

*In development

Emojis

Supported

Supported

Rich text formatting

Unsupported*

Unsupported*

*In development

GIFs

Partially supported*

Not available

*Non-native experience. Gif received as link to download

Identity

Channels

Direct messages

Notes

Presence

Unsupported*

Not available

*In development

Presence status

Unsupported*

Not available

*In development

Channel membership

Partially supported*

N/A

*Non-native experience

User avatars

Partially supported*

Supported

*Non-native experience

Native impersonation

Partially supported*

Supported

*Non-native experience


Channels

Synced channels

A synced channel is accessible by users on Zoom, Microsoft Teams, Slack, and Webex for cross-platform messaging.

  • Your admin has already synced a few channels and should have sent you a separate list.

  • Any message you send in a synced channel will be viewable by colleagues who use Microsoft Teams or Slack.

Remember to check the table above for feature parity with Slack and Webex.

Unsynced channels

An unsynced channel is a regular channel that only lives on one platform and has not been made interoperable with other chat platforms.

To make a Zoom channel accessible to Microsoft Teams, Webex, or Slack users, first create a normal channel in Zoom (your organization may limit channel creation based on its policies).

  1. Add the Mio bot as a member of the channel

  2. Contact your admin with the channel name

Note: We currently do not support syncing private channels.


Direct messages (DMs)

Starting a new DM

As a Zoom user, your admin has already synced your account with your company’s Microsoft Teams tenant or Slack workspace and vice versa.

To chat with colleagues who use a different platform, search for their name in the Zoom search bar to open the chat.

Send your first message to begin the conversation.

Sending and receiving cross-platform messages

When you send a message to a colleague who uses Slack or Webex, they will receive your message in their own platform.

You will receive messages sent from colleagues who use Microsoft Teams or Slack in your Zoom Chat.

Mio allows you to send direct messages to your colleagues who don't use Zoom Chat without the need for anyone to switch platforms.

  • At the top of your Zoom platform, use the search bar to find a colleague you want to message.

NOTE: Some features that work in synced channels may not be supported in DMs.


What should I expect to see as a Zoom user?

Your experience with cross-platform messaging should feel almost completely native, meaning every colleague you chat with will look and seem like they are also a Zoom user, even if they're on Microsoft Teams or Slack.


Support resources

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