The Mio app in Webex requires a service account to support Mio’s full feature set, specifically, the ability to listen messages on behalf of users.

Webex does not currently support a chat bot listening messages on behalf of users, so Mio will use the service account to listen to messages.

Creating this account provides Mio a consistent and reliable user token to listen to messages on behalf of users. Mio will automatically add this service account as a member to any team that is connected via Connect Platforms.

You will be using this service account to complete the rest of setup in the Mio Hub.

Navigate to the Users section of your Webex Control Hub.

Click the Manage users button in the top right corner.

Select Manually add users.

Enter an email address for your service account. If using Gmail, it can be your email with “+service” (E.g. john+service@company.com). Click Next.

In Step 2: Assign license for users, check Advanced Messaging. Click Next until the user is created.

Change the display name to “Message” and then click Save.

Scroll down to the Administrator roles section. Click None.

Check the box next to Organization administrator and select Full administrator. Click Save.

Check the service account’s email inbox for an email from Webex. Click the Activate button in the email to activate the account. Note the password that you set for the service account.