Background
Who should use Auto Sync?
Auto Sync is for organizations that need to sync a large group of users and automatically keep that list of users up to date. Auto Sync will help with large rollouts and reduce the amount of time a Mio admin spends in the Mio hub.
Auto Sync is a feature in the Mio Hub that allows Mio to subscribe to an Azure Active Directory group (defined by the Mio customer) to automatically determine:
Which platform your users primarily use, and
Which users to sync or unsync when they are added or removed.
What happens when I turn on Auto Sync?
If the Auto Sync is toggled ON in the Mio Hub, we will automatically:
Sync a user every time a user is added to a group
Unsync a user every time someone is removed from a group
Note: These changes are not immediate and it can take up to 15 minutes to receive events from Microsoft.
As soon as you submit a group to Mio, we will do an initial sync of all users in that group, and then we’ll start getting events to sync and unsync users when users are added removed.
What happens to my end users' accounts during Auto Sync?
What happens when users are added to a Microsoft Teams primary group?
Mio will find that user on Webex with the same email address. Then, we will prompt them in Microsoft to sync their Webex account.
What happens when users are added to a Webex primary group?
Mio will try to find that user on Microsoft Teams.
If we can find the user on Microsoft Teams, we will prompt them in Webex to sync their account.
Note: The user has to have a license for Microsoft Teams for this to work.
If we can't find the user on Microsoft Teams (or if they don't have a Microsoft Teams license detected), we will provision a guest account to represent that user.
What happens when users are added to a Slack primary group?
Mio will try to find that user on Microsoft Teams.
If we can find the user on Microsoft Teams, we will prompt them in Slack to sync their account.
Note: The user has to have a license for Microsoft Teams for this to work.
If we can’t find the user on Microsoft Teams (or if they don’t have a Microsoft Teams license detected), we will provision a guest account to represent that user.
Configure Auto Sync
Step 1
Sign in with your admin account at m.io/signin.
Step 2
Navigate to User Sync > Sync Users.
Step 3
Click Configure Auto Sync.
Step 4
You will be taken to a series of steps that need to be completed in order to enable Auto Sync.
Your first step is to create Active Directory groups. Please refer to the following guide to do so:
Check the I've successfully created groups in Active Directory box on the Auto Sync page when you are done.
Step 5
Next, you'll select Active Directory groups on your organization's two platforms.
Begin typing in the search bar beside each platform and select your Active Directory group from the drop-down menu.
Repeat this for your other platform(s).
After you have selected your groups, slide the Auto Sync Users toggle to ON.
Select Confirm Groups.
Step 6
Next, you'll authorize permissions for Mio to perform actions on your behalf on your two platforms.
If your org's primary platform tenant requires MFA (multi-factor authentication), please click Yes.
Follow the steps to install the Mio plugin and connect it in your browser.
If your organization's primary platform tenant does not require MFA, click No.
Mio will prompt you to enter your login credentials.
Please repeat this process for your second platform.
Step 7
Once you have completed all four steps, click Continue with Auto Sync.
Mio will prompt you to keep or remove the existing users in your User Sync list that do not appear in either of your Active Directory groups. Select Yes or No and click Confirm.
Step 8
Mio will begin syncing your Active Directory groups. You will receive the following confirmation message once the sync is complete:
That's it! Your User Sync list will now be automatically kept up to date via Active Directory groups.