Background

Who should use Auto Sync?

Auto Sync is for organizations that need to sync a large group of users and automatically keep that list of users up to date. Auto Sync will help with large rollouts and reduce the amount of time a Mio admin spends in the Mio hub.

Auto Sync is a feature in the Mio Hub that allows Mio to subscribe to an Azure Active Directory group (defined by the Mio customer) to automatically determine:

  1. Which platform your users primarily use, and

  2. Which users to sync or unsync when they are added or removed.

What happens when I turn on Auto Sync?

If the Auto Sync is toggled ON in the Mio Hub, we will automatically:

  • Sync a user every time a user is added to a group

  • Unsync a user every time someone is removed from a group

Note: These changes are not immediate and it can take up to 15 minutes to receive events from Microsoft.


What happens to my end users' accounts during Auto Sync?

What happens when users are added to a Microsoft Teams primary group?

Mio will try to find that user on Webex with the same email address

  1. If we can find the user on Webex, we will prompt them in Microsoft to sync their Webex account.

  2. If we can't find that user, we will provision a Webex bot to represent that Microsoft Teams user.

What happens when users are added to a Webex primary group?

Mio will try to find that user on Microsoft Teams.

  1. If we can find the user on Microsoft Teams, we will prompt them in Webex to sync their account.

    1. Note: The user has to have a license for Microsoft Teams for this to work.

  2. If we can't find the user on Microsoft Teams (or if they don't have a Microsoft Teams license detected), we will provision a guest account to represent that user.

What happens when users are added to a Slack primary group?

Mio will try to find that user on Microsoft Teams.

  1. If we can find the user on Microsoft Teams, we will prompt them in Slack to sync their account.

    1. Note: The user has to have a license for Microsoft Teams for this to work.

  2. If we can’t find the user on Microsoft Teams (or if they don’t have a Microsoft Teams license detected), we will provision a guest account to represent that user.


Ready to get started?

Read the next article to create your Active Directory groups.

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