What is the Connect Center?

The Connect Center in the Mio Hub consists of Platform Settings and Connect Platforms.

Ensure that you configure Platform Settings before adding Mio in Connect Platforms.


Table of Contents

  1. Configure your admin settings for Webex

  2. Add your Webex workspace to Connect Platforms

  3. Disconnect your Webex workspace from Mio

  4. Next steps


Configure your admin settings for Webex

You must be the platform admin in order to configure platform settings. If you are not the platform admin, refer to the tip at the bottom of this section.

Step 1

Go to https://m.io and sign in with your admin account.

Step 2

On the left sidebar, navigate to the Connect Center.

Step 3

Click Platform Settings.

Step 4

Select How to configure Webex for Mio. Ensure that your settings in Webex are updated, or Mio may not work as intended.

Step 5

Tick the checkbox after your Webex settings have been configured.

TIP: If you are not the platform admin, click invite a colleague at the bottom of the page. Mio will give you the option to input your admin's email and will send a message inviting them to set up and configure platforms.

You will also need to create a Webex service account to complete the rest of this guide.


Add your Webex workspace to Connect Platforms

Connect Platforms requires at least two platforms to proceed. In this example, we will add Webex first.

Configure Platform Settings before proceeding to this step.

Step 1

Go to https://m.io and sign in with your account.

Step 2

On the left sidebar, navigate to the Connect Center. Select Connect Platforms.

Step 3

Enter your Webex service account. Click Connect Platform.

Step 4

Follow the steps in the modal to Connect Webex to Mio.

Once you complete these steps, Mio will request access to scopes that will allow us to see a list of teams that we will need to sync with later on. Click Accept.

Return back to the modal and click "Close" to refresh the page and check the connection status.

For more information on the scopes we request for Webex, see the below article:

That's it! You're now ready to either import a second platform (Microsoft Teams, Slack, or Zoom Team Chat). Once a second platform is connected, you may proceed to sync channels or users for direct messaging.


Disconnect your Webex workspace from Mio

Step 1

Navigate to the Connect Center in the left sidebar. Select Connect Platforms.

Step 2

Click the three-dot icon to the right of Webex. Select Disconnect Platform.

Step 3

Confirm the platform disconnect to unsync and delete all Webex users from the Mio database. Note that these users will no longer be able to send messages across platforms.


Next steps

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