What is User Sync?
User Sync is used to sync users for cross-platform direct messaging for organizations with multiple internal chat platforms.
If you haven't already:
Complete the steps in Configure Webex for Mio to ensure your tenant is set up correctly.
Add Webex and at least one other platform to the Connect Center to continue.
Import your Webex users
Sign in with your admin account at https://m.io to access the Mio Hub.
In the left sidebar, navigate to User Sync > Import teams and users.
Click Select teams to the right of Webex.
Select the teams that house the users you would like to sync for cross-platform direct messaging.
Click the Import teams and channels button at the bottom to continue.
TIP: If you need help during the importation process, check out the resource library at the bottom of the Import teams and users page.
Mio will direct you back to the User Sync > Import teams and users page. Please wait for the import process to be finished. The orange clock symbol signifies that Mio is still working.
Once your Webex teams have been imported, click Select Teams (Microsoft Teams) or Import channels (Zoom Team Chat, Slack) to the right of your secondary platform.
For Microsoft Teams, Mio will ask you to select the teams you would like to import, similar to Webex.
For Zoom Team Chat and Slack, Mio will import your entire workspace and all included users once Import users is selected.
Repeat Step 4 to import your secondary platform's teams and channels.
You can return to User Sync > Import teams and users at any time to Add or Edit your imported teams and users.
You are now ready to move on and sync specific users for cross-platform direct messaging.
Sync your Webex users for direct messaging
On the User Sync page, navigate to the Sync users tab. You can also click the Sync users button on the Import teams and channels tab.
You should see a list of users that belong to both your Webex organization and the second platform you imported.
Note: If you see a drop-down list under the Primary Platform column, Mio has detected that user's email on multiple platforms.
You will need to select the correct primary platform for that user.
A Primary Platform is each user’s most frequently and comfortably used messaging platform, or the platform they will be sending messages from on a daily basis.
Eg. If you select Webex, that user will only need to send messages from their Webex app and does not need to open their second app for work.
If you do not see a drop-down list for a user's primary platform, that means Mio has detected this user exists on only one platform and has selected the platform for that user by default.
Determine each user’s Secondary Platform. You will select this in the Secondary Platform Sync column.
A Secondary Platform is the platform that each user uses with less frequency or perhaps not at all.
Eg. If a user’s primary platform is Webex, their secondary platform may be Microsoft Teams, Slack, or Zoom Team Chat.
Click the [Platform] 🔁 button under the Secondary Platform Sync column to begin syncing a user's accounts.
Depending on whether the user has an account on their Secondary Platform, one of several messages may appear. Confirm your selection in the pop-up that appears.
For more information on each type of sync, please refer to our User Sync Overview article.
If a user has an existing account on their Secondary Platform, they need to sign in to their Primary Platform and find the message from the Mio app and finish the syncing process.
If the user does not have an existing account on their Secondary Platform, you are finished once the 🔁 sync icon turns into a ✔️ check mark.
Congratulations! You have successfully synced your users. They will now be able to send cross-platform direct messages to anyone in your organization that is also synced.
User Sync statuses
After pressing the Sync button, you may notice that the icon next to each platform name changes. You can find out what these symbols mean by hovering over the information icon next to the Sync Status column title.
A green check mark indicates a successful sync. This user can now successfully send cross-platform direct messages.
An orange clock indicates that the sync is pending. The user has been prompted to sync their secondary platform; once they allow Mio access to perform the sync, this symbol will become a green check mark.
A red triangle indicates that the sync has failed. Please re-attempt User Sync.
A circular arrow indicates that the sync has not been created. Click this icon to sync this user.
Other User Sync options
Hover over the three-dot icon to the right of each user for further options. Here, Mio will give you the choice to:
Reset user: Unsync and reset the user's Primary and Secondary Platforms. You are free to re-sync the user's platforms if desired.
Reprompt user: Send another prompt to users who did not follow the Mio bot's initial instructions. These permissions are necessary for cross-platform DMs to work.
Remove user: Unsync and remove this user from the Mio Hub.
Mio offers Auto Sync to keep your user list up to date. Rather than manually updating every user who leaves or joins a team, Mio subscribes to Active Directory groups and updates users accordingly.
Learn more about Auto Sync here.
If you haven't already, you can also sync channels across platforms.