Contents

  1. What is Channel Sync?

  2. Import your Slack channels

  3. Sync your Slack channels

  4. Tips and best practices


What is Channel Sync?

Channel Sync connects an organization's channels or spaces between multiple chat platforms.

If you haven't already:

  1. Complete the steps in Configure Slack for Mio to ensure your workspace is set up correctly.

  2. Add Slack and at least one other platform to the Connect Center to continue.


Import your Slack channels

Step 1

Sign in with your admin account at https://m.io to access the Mio Hub.

Step 2

On the left sidebar, navigate to Channel Sync > Import teams and channels.

Step 3

Click Import channels to the right of Slack.

Step 4

Mio will import your Slack workspace and all public channels. Mio will not import private channels unless the Mio bot is a member of that channel.

Please wait for the import process to be finished. The orange clock symbol signifies that Mio is still working.

  • TIP: If you need help during the importation process, check out the resource library at the bottom of the Import teams and channels page.

Step 5

Once your Slack channels have been imported, click Select Teams (Teams and Webex) or Import channels (Zoom Team Chat) to the right of your secondary platform.

  • For Teams and Webex, you will need to select the specific teams you would like Mio to import.

  • For Zoom Team Chat, Mio will import your entire workspace, similar to Slack.

Click the Import teams and channels button to confirm.

You can return to Channel Sync > Import teams and channels at any time to Add or Edit your imported teams and channels.

You are now ready to move on and sync specific teams and channels for cross-platform messaging.


Sync your Slack channels

Step 1

On the Channel Sync page, navigate to the Sync channels tab. You can also click the Sync channels button at the bottom of the Import teams and channels page.

Step 2

Check the boxes of the workspace that you would like to connect across platforms.

Click Continue.

Step 3

When selecting channels to sync, you have two options: Add or Sync.

  • When you hover over a channel and click Add, Mio will create a new channel in the opposite team/workspace with the same name.

  • When you hover over a channel and click Sync for two existing channels, Mio will map the two channels on the different platforms.

Once you finish adding or connecting the channels, click Sync Channels.

You will be able to edit existing syncs or add new syncs in Channel Sync at any time.

Congrats! Your colleagues are now able to send cross-platform messages in those synced channels.


Tips and best practices

My private channel did not show up on the channel list

If you have a private channel that you want to sync across platforms, add the Mio app/bot as a member of that channel and then re-import that team or workspace in the Connect Center.

When you go back to the Channel Sync page, you should see the private channel in the list.


Next steps

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