Here you will find a set of initial email templates to smoothly onboard your end users to Mio. While it is a simple process that takes only a few minutes, it is imperative that your end users sync their accounts when prompted by Mio. If this is not completed, cross-platform messaging will be unsuccessful.

It is our hope that these templates make the introductory process easy and organized.

There are three emails and a channel post in this template. Copy paste the items and customize them to suit the needs of your organization. They include:

If you are reading this onboarding guide, your users' primary platform is Webex. A primary platform is the “home base,” the app that they use most often.

Replace [platform B] with your users’ secondary platform - Microsoft Teams, Zoom Team Chat, or Slack. A secondary platform is the one to which messages need to be sent.

Please replace [date] with your organization's sync date.

Thank you for choosing Mio. We look forward to being your partners in efficient and dynamic collaboration.

Pin this to the top of your org-wide channel a month before your Sync Day

ANNOUNCEMENT - PLEASE READ UNTIL END:

WHO: All employees

WHAT: We will be implementing Mio, a software that enables cross-platform messaging between Webex and [Platform B]. With few exceptions, the chat experience that Mio provides is native. This means that your Webex experience will not change, even as messages are sent to [Platform B].

WHY: We understand that it has been a challenge communicating with colleagues on [Platform B] while remaining on Webex. With Mio, we look forward to seeing the following:

WHEN: Our sync date will be [date].

HOW: Setting up Mio requires very little of your time, with no additional app to be installed. That said, on [date] you will receive a Mio prompt on Webex with simple instructions that take less than 2 minutes to complete.

Please accept this prompt. If you do not, cross-platform messaging will not be enabled.

If you have any questions, please respond to this message or reach out to the IT department directly. Please react to this message to let us know you’ve seen it.

Pre-Sync Day: Send two weeks before your Sync Day

Subject: Introducing Mio

Hello,

Our company is in the process of deploying Mio, a software that provides cross-platform chat interoperability. Mio will enable you to stay on Webex while communicating with colleagues on [platform B].

We hope that Mio will make your lives easier. And the best part is that you’ll hardly notice that it’s there. With no additional app to install and a native chat experience, Mio saves time and maximizes efficiency by bridging the gap from Webex to [platform B].

The implementation process will occur primarily on the admin level and requires no action from you at the moment. That said, stay tuned for upcoming emails walking you through a few simple steps required to get Mio set up for each account.

To learn more, please visit the Mio website.

Best,

IT department

Pre-Sync Day: Send one week before your Sync Day

Subject: It's almost time to get connected with Mio

Hello,

You may remember an email from a couple weeks ago introducing Mio, a software that enables cross-platform chat interoperability.

Our Sync Day date will be [date]. On [date], you will receive a prompt from Mio that looks like this:

Note: this screenshot shows the Mio sync prompt sent to an account connecting Webex to Microsoft Teams. You will see [Platform B] in place of Microsoft Teams.

This is a legitimate message from Mio and is necessary to enable cross-platform chat. Once you receive this message, please click “Sync my account.”

We are excited to begin working with Mio and will follow up with one final reminder email on [date].

Best,

IT department

Sync Day announcement: Send on your Sync Day

Subject: It's time to connect with Mio

Hello,

Today is our Mio Sync Day. With Mio, you’ll be able to chat from Webex to colleagues on [platform B].

You will have received a prompt from the Mio bot that looks like this:

Click “Sync my account” and follow the instructions. This will take less than 2 minutes. Once complete, the Mio bot will send you a confirmation prompt that looks like this:

Note: these screenshots show the sync prompt sent to an account connecting Webex to Microsoft Teams. You will see [Platform B] in place of Microsoft Teams.

If you do not complete these steps, cross-platform messaging will be unsuccessful. Please sync your account by today.

We are confident that Mio will make communication easier and more efficient. We look forward to hearing how it benefits your workflow.

If you have any questions, please reach out to IT support.

Best,

IT department

If you have any questions, please don't hesitate to reach out to your Mio rep for support.

We are also happy to work with you to customize these templates as needed.

Should there be additional material needed for end user onboarding, let us know and we'll do our best to provide it promptly.