Once your organization has deployed Mio, you will receive notification from the Mio bot to sync your account. It is crucial to accept this prompt in order for cross-platform messaging to work.

The Mio bot will never send you unnecessary messages or spam. In addition to the initial sync prompt, there are a handful of times where communication from the Mio bot is necessary to ensure that cross-platform messages are still sending smoothly. For this reason, it is important to continue to allow communication from the Mio bot.

When you first received a sync prompt from the Mio bot, you may have blocked it. This has likely caused a failed sync. This article walks you through the steps of unblocking the Mio bot for successful cross-platform messaging.

Log in to your Microsoft Teams account.

Click the horizontal three-dot icon to access a list of apps you've added to your workspace. Search for Mio in the search bar.

Click on the Mio app.

The Mio bot will automatically open in your sidebar. Right click the Mio icon and select Unblock.

That's it! You are now ready to proceed with the sync process. Please accept the Mio bot's prompt to sync your secondary platform accounts.

If you have uninstalled the Mio bot or cannot find it with the steps above, follow these steps to re-add it to your Teams workspace.

Log in to your Microsoft Teams account.

Click the Apps icon in the lefthand menu.

Search for Mio in the search bar. Click on the Mio app.

Click Add.

You will immediately be taken to a chat with the Mio bot. Please accept the prompt to complete your secondary platform sync.