Thank you for your patience throughout this deployment process.

Here you will find a set of email templates to remind your end users to sync their accounts by your deadline, or D-Day. Utilizing the "stick" approach, these templates utilize a sterner communication style to encourage end users to sync their accounts. It is recommended that you customize these templates with the consequences of not syncing by the designated D-Day.

Please do not use these templates if you are beginning your sync process. For pre-Sync Day and Sync Day templates, click here.

There are two emails and a channel post in this template. They include:

If you are reading this onboarding guide, your users' primary platform is Webex. A primary platform is the “home base,” the app that they use most often.

Replace [platform B] with your users’ secondary platform - Slack, Zoom Team Chat, or Microsoft Teams. A secondary platform is the one to which messages need to be sent.

Please replace [D-Day] with your organization's sync deadline.

Please let us know if there is any additional information or materials we can provide to make the adoption process smoother.

Pre D-Day: Post one week before your sync deadline

ANNOUNCEMENT - PLEASE READ UNTIL END:

A friendly reminder that [org] has deployed Mio, a software that provides cross-platform chat interoperability. Mio enables you to stay in Webex while communicating with others on [Platform B].

You will have received a prompt from the Mio bot asking you to sync your [Platform B] account. It looks like this:

Note: this screenshot shows the Mio sync prompt sent to an account connecting Webex to Microsoft Teams You will see [Platform B] in place of Microsoft Teams.

Please follow this prompt by [D-Day]. If you do not do so, cross-platform messaging will be unsuccessful and further action will be taken by the IT department. This process takes less than 2 minutes.

If you have any questions, please respond to this message or reach out to the IT department directly. Please react to this message once you have synced your account.

Pre-D-Day: Send one week before your sync deadline

Subject: Sync your accounts with Mio by [D-Day]

Hello,

According to our records, you have not synced your account with Mio.

As a friendly reminder, GWU has deployed Mio, a software that provides cross-platform chat interoperability. Mio will enable you to stay in Webex while communicating with others on Platform B.

You will have received a prompt from the Mio bot to sync your [Platform B] accounts. The prompt looks like this:

Note: this screenshot shows the Mio sync prompt sent to an account connecting Webex to Microsoft Teams You will see [Platform B] in place of Microsoft Teams.

Please accept this prompt by [D-Day]. The sync process takes less than 2 minutes.

If you fail to do so, messaging from Teams to [Platform B] will not be successful and further action will be taken by the IT department.

Please don’t hesitate to reach out if you have any questions.

Best,

IT department

D-Day: Send on your sync deadline

Subject: FINAL REMINDER: Sync your accounts with Mio by today

Hello,

According to our records, you have not synced your account with Mio. Today is your final warning to sync your account.

Mio will enable you to stay in Webex while communicating with others on Platform B. However, cross-platform messaging will be unsuccessful if you do not accept the Mio bot's prompt.

You will have received a prompt from the Mio bot on Webex. The prompt looks like this:

Note: this screenshot shows the Mio sync prompt sent to an account connecting Webex to Microsoft Teams You will see [Platform B] in place of Microsoft Teams.

Syncing your accounts takes less than 2 minutes and is as easy as logging in to your [Platform B] account. Complete this action by today. If you do not complete your sync, further action will be taken by the IT department.

Best,

IT department