FAQ & Troubleshooting

Most commonly asked questions from Mio customers

Meredith Schulz avatar Rebekah Carter avatar
14 articles in this collection
Written by Meredith Schulz and Rebekah Carter

Can we get a test license for a Mio demo environment?

How to test the Mio integration with a demo environment
Rebekah Carter avatar
Written by Rebekah Carter
Updated over a week ago

When will new employees be added to People Sync?

When do new people appear in People Sync?
Rebekah Carter avatar
Written by Rebekah Carter
Updated over a week ago

How do I stop syncing a channel?

How to stop syncing a channel with Mio
Rebekah Carter avatar
Written by Rebekah Carter
Updated over a week ago

How do I rename a channel or space that has already been synced?

Do I rename the channel within Mio or the chat apps themselves?
Meredith Schulz avatar
Written by Meredith Schulz
Updated over a week ago

After syncing a primary account, can team members use other chat platforms?

Our employees selected a primary platform, but what happens if they use another?
Rebekah Carter avatar
Written by Rebekah Carter
Updated over a week ago

How do I add more admins or collaborators to my Mio Hub?

Adding more Admins to your Mio Hub
Rebekah Carter avatar
Written by Rebekah Carter
Updated over a week ago

Can I sync two or more Slack workspaces using Mio?

How to sync two Slack workspaces using Mio.
Meredith Schulz avatar
Written by Meredith Schulz
Updated over a week ago

Do @Mentions work with non-synced people?

Using @Mentions with non-synced employees
Rebekah Carter avatar
Written by Rebekah Carter
Updated over a week ago

Can I use Mio to talk to external contacts?

What if I want to message someone outside of my company?
Rebekah Carter avatar
Written by Rebekah Carter
Updated over a week ago

Can I migrate my chat history using Mio?

Can I see my old messages if I move to a new platform?
Meredith Schulz avatar
Written by Meredith Schulz
Updated over a week ago

How do I reset or change an employee's synced account?

Can I reset an employee's synced account on Mio?
Rebekah Carter avatar
Written by Rebekah Carter
Updated over a week ago

I forgot my Mio Hub password—what should I do?

Lost password? No problem
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Written by Rebekah Carter
Updated over a week ago

How to troubleshoot missing messages on Mio

What to do when your messages aren't showing up
Rebekah Carter avatar
Written by Rebekah Carter
Updated over a week ago

What happens if a synced employee tries to sync again?

What to do if you get an "already synced" error message from Mio.
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Written by Rebekah Carter
Updated over a week ago