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Use Microsoft Teams to chat with external contacts
Use Microsoft Teams to chat with external contacts
Connect your Microsoft Teams with people who use Slack or Webex Teams
23 articles in this collection
Written by
Jennifer Jin
Start here! 👇
Getting started with Mio on Microsoft Teams
Everything you need to know to get Mio up and running on Microsoft Teams
Written by
Jennifer Jin
Updated over a week ago
Installation
Does Mio support the free version of Microsoft Teams?
Written by
Jennifer Jin
Updated over a week ago
How do I install Mio for Microsoft Teams?
Written by
Jennifer Jin
Updated over a week ago
Microsoft Teams permissions for Mio
We never ask for more than the bare minimum scopes necessary
Written by
Jennifer Jin
Updated over a week ago
Microsoft Teams installation requirements for Mio
Admins should check these settings before installing Mio on Microsoft Teams
Written by
Jennifer Jin
Updated this week
Chat with external contacts in universal channels
How do I create a universal channel in Microsoft Teams?
Create a channel in Microsoft Teams and then convert it to a universal channel
Written by
Jennifer Jin
Updated over a week ago
How to create a new Microsoft Teams channel and then convert it into a universal channel
Not able to create a new universal channel from scratch? Try this!
Written by
Jennifer Jin
Updated over a week ago
Convert an existing Microsoft Teams channel into a universal channel
I already have an existing channel that I'd like to convert to a universal channel
Written by
Jennifer Jin
Updated over a week ago
How do I use Mio in a Microsoft Teams universal channel?
Read these tips after installing the Mio app on Microsoft Teams
Written by
Jennifer Jin
Updated over a week ago
How do I invite others to my Microsoft Teams universal channel?
Invite external contacts to chat in your universal channel in minutes
Written by
Jennifer Jin
Updated over a week ago
How do I join an existing universal channel from Microsoft Teams?
Use the app extension at the bottom of a channel and paste the link.
Written by
Jennifer Jin
Updated over a week ago
How do I find the invite link to an existing universal channel in Microsoft Teams?
I want to invite someone to an already existing universal channel
Written by
Jennifer Jin
Updated over a week ago
How to send @ mentions from Microsoft Teams to Slack and Webex
Tag or notify another user in a universal channel
Written by
Jennifer Jin
Updated over a week ago
Chat with external contacts in direct messages (DMs)
Use Microsoft Teams to direct message an external contact on a different chat app
Send a direct message to anyone who's a member of your universal channels
Written by
Jennifer Jin
Updated this week
My "people list is empty" when I try to direct chat in Microsoft Teams
Start a direct chat with other universal channel members.
Written by
Jennifer Jin
Updated over a week ago
Troubleshooting
Can my Microsoft Teams admin approve Mio for the whole organization?
Written by
Jennifer Jin
Updated over a week ago
Why am I getting an error when using Mio in a specific channel in Microsoft Teams?
If you're getting an "unable to reach app" error, you need to install Mio in a specific Team.
Written by
Jennifer Jin
Updated over a week ago
I got an error when installing Mio on Microsoft Teams
Ask your Microsoft Teams admin to check these settings
Written by
Jennifer Jin
Updated over a week ago
How do I view all members in my Microsoft Teams universal channel?
How to view all members in a universal channel in Microsoft Teams
Written by
Jennifer Jin
Updated over a week ago
How do I leave a universal channel on Microsoft Teams?
Written by
Jennifer Jin
Updated over a week ago
Why aren't my messages in Microsoft Teams showing up in Slack or Webex?
Written by
Jennifer Jin
Updated over a week ago
Deactivate your universal channel in Microsoft Teams
How to disconnect your universal channel from other chat apps
Written by
Jennifer Jin
Updated over a week ago
How do I uninstall and remove the Mio app in Microsoft Teams?
There are two ways to remove the app from your Microsoft Teams team and account.
Written by
Jennifer Jin
Updated over a week ago