Use Microsoft Teams to chat with external contacts

Connect your Microsoft Teams with people who use Slack or Webex

Jennifer Jin avatar
27 articles in this collection
Written by Jennifer Jin
Chat with external contacts in universal channels

How do I create a universal channel in Microsoft Teams?

Create a channel in Microsoft Teams and then convert it to a universal channel
Jennifer Jin avatar
Written by Jennifer Jin
Updated over a week ago

How to create a new Microsoft Teams channel and then convert it into a universal channel

Not able to create a new universal channel from scratch? Try this!
Jennifer Jin avatar
Written by Jennifer Jin
Updated over a week ago

Convert an existing Microsoft Teams channel into a universal channel

I already have an existing channel that I'd like to convert to a universal channel
Jennifer Jin avatar
Written by Jennifer Jin
Updated over a week ago

How do I use Mio in a Microsoft Teams universal channel?

Read these tips after installing the Mio app on Microsoft Teams
Jennifer Jin avatar
Written by Jennifer Jin
Updated over a week ago

How do I invite others to my Microsoft Teams universal channel?

Invite external contacts to chat in your universal channel in minutes
Jennifer Jin avatar
Written by Jennifer Jin
Updated over a week ago

How do I join an existing universal channel from Microsoft Teams?

Use the app extension at the bottom of a channel and paste the link.
Jennifer Jin avatar
Written by Jennifer Jin
Updated over a week ago

How do I find the invite link to an existing universal channel in Microsoft Teams?

I want to invite someone to an already existing universal channel
Jennifer Jin avatar
Written by Jennifer Jin
Updated over a week ago

How to send @ mentions from Microsoft Teams to Slack and Webex

Tag or notify another user in a universal channel
Jennifer Jin avatar
Written by Jennifer Jin
Updated over a week ago

Can people simultaneously view and work on a file in a universal channel between Teams and Slack?

Jennifer Jin avatar
Written by Jennifer Jin
Updated over a week ago
Troubleshooting

Enable faster message delivery for Microsoft Teams

Send and receive messages faster with this feature in the Mio Hub
Jennifer Jin avatar
Written by Jennifer Jin
Updated over a week ago

Can I create a universal channel from a Teams private channel?

Does Mio work in Teams private channels?
Jennifer Jin avatar
Written by Jennifer Jin
Updated over a week ago

Can my Microsoft Teams admin approve Mio for the whole organization?

Jennifer Jin avatar
Written by Jennifer Jin
Updated over a week ago

Why am I getting an error when using Mio in a specific channel in Microsoft Teams?

If you're getting an "unable to reach app" error, you need to install Mio in a specific Team.
Jennifer Jin avatar
Written by Jennifer Jin
Updated over a week ago

I got an error when installing Mio on Microsoft Teams

Ask your Microsoft Teams admin to check these settings
Jennifer Jin avatar
Written by Jennifer Jin
Updated over a week ago

How do I view all members in my Microsoft Teams universal channel?

How to view all members in a universal channel in Microsoft Teams
Jennifer Jin avatar
Written by Jennifer Jin
Updated over a week ago

How do I leave a universal channel on Microsoft Teams?

Jennifer Jin avatar
Written by Jennifer Jin
Updated over a week ago

Why aren't my messages in Microsoft Teams showing up in Slack or Webex?

Jennifer Jin avatar
Written by Jennifer Jin
Updated over a week ago

Deactivate your universal channel in Microsoft Teams

How to disconnect your universal channel from other chat apps
Jennifer Jin avatar
Written by Jennifer Jin
Updated over a week ago

How do I uninstall and remove the Mio app in Microsoft Teams?

There are two ways to remove the app from your Microsoft Teams team and account.
Jennifer Jin avatar
Written by Jennifer Jin
Updated over a week ago