Use Microsoft Teams to chat with external contacts

Installation

Does Mio support the free version of Microsoft Teams?

Written by Jennifer Jin
Updated over a week ago

How do I install Mio for Microsoft Teams?

Self-setup for advanced Microsoft Teams users and non-admins

Written by Jennifer Jin
Updated over a week ago

Microsoft Teams permissions for Mio

We never ask for more than the bare minimum scopes necessary

Written by Jennifer Jin
Updated this week

Microsoft Teams installation requirements for Mio

Admins should check these settings before installing Mio on Microsoft Teams

Written by Jennifer Jin
Updated this week

Chat with external contacts in universal channels

How do I create a universal channel in Microsoft Teams?

Create a channel in Microsoft Teams and then convert it to a universal channel

Written by Jennifer Jin
Updated over a week ago

How to create a new Microsoft Teams channel and then convert it into a universal channel

Not able to create a new universal channel from scratch? Try this!

Written by Jennifer Jin
Updated this week

Convert an existing Microsoft Teams channel into a universal channel

I already have an existing channel that I'd like to convert to a universal channel

Written by Jennifer Jin
Updated over a week ago

How do I use Mio in a Microsoft Teams universal channel?

Read these tips after installing the Mio app on Microsoft Teams

Written by Jennifer Jin
Updated over a week ago

How do I invite others to my Microsoft Teams universal channel?

Invite external contacts to chat in your universal channel in minutes

Written by Jennifer Jin
Updated this week

How do I join an existing universal channel from Microsoft Teams?

Use the app extension at the bottom of a channel and paste the link.

Written by Jennifer Jin
Updated over a week ago

How do I find the invite link to an existing universal channel in Microsoft Teams?

I want to invite someone to an already existing universal channel

Written by Jennifer Jin
Updated over a week ago

Chat with external contacts in direct messages (DMs)

Use Microsoft Teams to direct message an external contact on a different chat app

Send a direct message to anyone who's a member of your universal channels

Written by Jennifer Jin
Updated this week

My "people list is empty" when I try to direct chat in Microsoft Teams

Start a direct chat with other universal channel members.

Written by Jennifer Jin
Updated this week

Troubleshooting

What if I don't have permission to install a Microsoft Teams app?

Forward this email template to your Microsoft Teams admin

Written by Jennifer Jin
Updated over a week ago

Why can't I see all members in my Microsoft Teams app?

How to view all members in a universal channel in Microsoft Teams

Written by Jennifer Jin
Updated over a week ago

Why am I getting an error when using Mio in a specific channel in Microsoft Teams?

If you're getting an "unable to reach app" error, you need to install Mio in a specific Team.

Written by Jennifer Jin
Updated over a week ago

Why aren't my messages in Microsoft Teams showing up in Slack or Webex Teams?

Written by Jennifer Jin
Updated over a week ago

How do I uninstall and remove the Mio app in Microsoft Teams?

There are two ways to remove the app from your Microsoft Teams team and account.

Written by Jennifer Jin
Updated this week

Do Microsoft Teams admins need to approve the Mio app in each team, or is it approved for the entire organization?

Written by Jennifer Jin
Updated yesterday