Use Microsoft Teams to chat with external contacts

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Getting started with Mio on Microsoft Teams

Everything you need to know to get Mio up and running on Microsoft Teams

Written by Jennifer Jin
Updated over a week ago

Installation

Does Mio support the free version of Microsoft Teams?

Written by Jennifer Jin
Updated over a week ago

How do I install Mio for Microsoft Teams?

Written by Jennifer Jin
Updated over a week ago

Microsoft Teams permissions for Mio

We never ask for more than the bare minimum scopes necessary

Written by Jennifer Jin
Updated over a week ago

Microsoft Teams installation requirements for Mio

Admins should check these settings before installing Mio on Microsoft Teams

Written by Jennifer Jin
Updated over a week ago

Chat with external contacts in universal channels

How do I create a universal channel in Microsoft Teams?

Create a channel in Microsoft Teams and then convert it to a universal channel

Written by Jennifer Jin
Updated over a week ago

How to create a new Microsoft Teams channel and then convert it into a universal channel

Not able to create a new universal channel from scratch? Try this!

Written by Jennifer Jin
Updated over a week ago

Convert an existing Microsoft Teams channel into a universal channel

I already have an existing channel that I'd like to convert to a universal channel

Written by Jennifer Jin
Updated over a week ago

How do I use Mio in a Microsoft Teams universal channel?

Read these tips after installing the Mio app on Microsoft Teams

Written by Jennifer Jin
Updated over a week ago

How do I invite others to my Microsoft Teams universal channel?

Invite external contacts to chat in your universal channel in minutes

Written by Jennifer Jin
Updated over a week ago

How do I join an existing universal channel from Microsoft Teams?

Use the app extension at the bottom of a channel and paste the link.

Written by Jennifer Jin
Updated over a week ago

How do I find the invite link to an existing universal channel in Microsoft Teams?

I want to invite someone to an already existing universal channel

Written by Jennifer Jin
Updated over a week ago

How to send @ mentions from Microsoft Teams to Slack and Webex

Tag or notify another user in a universal channel

Written by Jennifer Jin
Updated over a week ago

Chat with external contacts in direct messages (DMs)

Use Microsoft Teams to direct message an external contact on a different chat app

Send a DM to anyone who's a member of your universal channels

Written by Jennifer Jin
Updated over a week ago

My "people list is empty" when I try to direct chat in Microsoft Teams

Start a direct chat with other universal channel members.

Written by Jennifer Jin
Updated over a week ago

Troubleshooting

Can my Microsoft Teams admin approve Mio for the whole organization?

Written by Jennifer Jin
Updated over a week ago

Why am I getting an error when using Mio in a specific channel in Microsoft Teams?

If you're getting an "unable to reach app" error, you need to install Mio in a specific Team.

Written by Jennifer Jin
Updated over a week ago

I got an error when installing Mio on Microsoft Teams

Ask your Microsoft Teams admin to check these settings

Written by Jennifer Jin
Updated over a week ago

How do I view all members in my Microsoft Teams universal channel?

How to view all members in a universal channel in Microsoft Teams

Written by Jennifer Jin
Updated over a week ago

How do I leave a universal channel on Microsoft Teams?

Written by Jennifer Jin
Updated over a week ago

Why aren't my messages in Microsoft Teams showing up in Slack or Webex?

Written by Jennifer Jin
Updated over a week ago

Deactivate your universal channel in Microsoft Teams

How to disconnect your universal channel from other chat apps

Written by Jennifer Jin
Updated over a week ago

How do I uninstall and remove the Mio app in Microsoft Teams?

There are two ways to remove the app from your Microsoft Teams team and account.

Written by Jennifer Jin
Updated over a week ago