Use Webex to chat with external contacts

Connect your Webex with people who use Microsoft Teams or Slack

19 articles in this collection
Written by Jennifer Jin

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Getting started with Mio on Webex

Everything you need to know to get Mio up and running on Webex

Written by Jennifer Jin
Updated over a week ago

Installation

Webex installation requirements for Mio

Admins should check these settings before installing Mio on Webex

Written by Jennifer Jin
Updated this week

How do I install Mio in Webex?

Log in with your Webex account to get started

Written by Jennifer Jin
Updated over a week ago

How do I add Mio to my Webex whitelist?

Add the Mio domain to allow external messaging in Webex.

Written by Jennifer Jin
Updated over a week ago

Webex scopes for Mio

We never ask for more than the bare minimum permissions necessary

Written by Jennifer Jin
Updated over a week ago

Chat with external contacts in universal channels

How do I create a universal channel in Webex?

Create a universal channel to chat with contacts using Slack and Microsoft Teams

Written by Jennifer Jin
Updated over a week ago

Convert an existing Webex space into a universal channel

Written by Jennifer Jin
Updated over a week ago

How do I invite others to my Webex universal channel?

I want to share my universal channel with external contacts.

Written by Jennifer Jin
Updated over a week ago

How do I find the invite link of an existing universal channel in Webex?

I created my universal channel but need to invite external contacts to it

Written by Jennifer Jin
Updated over a week ago

How to send @ mentions from Webex to Microsoft Teams and Slack

Tag or notify another user in a universal channel

Written by Jennifer Jin
Updated over a week ago

Chat with external contacts in direct messages (DMs)

Use Webex to direct message an external contact on a different chat app

Send a DM to anyone who's a member of your universal channels

Written by Jennifer Jin
Updated over a week ago

Troubleshooting

How do I delete bots or apps of people on Webex?

Remove the bots that Mio created for your users

Written by Jennifer Jin
Updated over a week ago

Unable to install Mio in Webex

Admins can change this setting to allow users to install apps in Webex.

Written by Jennifer Jin
Updated over a week ago

How do I view all members in my Webex universal channel?

How to view all members in a universal channel in Webex

Written by Jennifer Jin
Updated over a week ago

How do I leave a universal channel in Webex?

Written by Jennifer Jin
Updated over a week ago

Why aren't my messages in Webex showing up in Microsoft Teams or Slack?

Written by Jennifer Jin
Updated over a week ago

Is there a way to omit "Message via Mio" in Webex?

Written by Jennifer Jin
Updated over a week ago

Deactivate your universal channel in Webex

How to disconnect your universal channel from other chat apps

Written by Jennifer Jin
Updated over a week ago

How do I uninstall and remove the Mio app in Webex?

Written by Jennifer Jin
Updated over a week ago