When you first sign up with Mio, a dedicated account representative will give you a link to the online onboarding interface. We call this the Mio Hub. 

In the Hub, you'll be asked a few questions to help you set up your Service Accounts and start syncing the applications your people use to stay connected. Available apps to sync include Microsoft Teams, Cisco Webex Teams, and Slack. 

Once you're in your Mio Hub:

  • Provide as much information as you can, including your email address, the name of your business, what you want to call your Mio account etc. You can also add your brand logo to your profile. 
  • Give Mio the required permissions to sync your chats (Your UI will tell you how to do this!)
  • Arrange your follow-up call with your Mio account representative. 

Mio automatically scales the cloud service offered to match your needs. When you're ready to start syncing your people, your Mio account representative will be in touch. We'll walk you through the basics of the Mio Hub, and show you how to map channels and prepare your users for synced direct messages. 

We'll also introduce you to People Sync. This is how you prompt your employees to set their primary chat platform and encourage them to allow Mio so that they can interact with users on other apps. 

Our team will work with you to scale up your service and add more channels as your company continues to grow. What's more, after you've had time to get used to Mio, we'll also offer you advice and best-practice guidelines on how you can roll the experience out to endless users. 

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